Support

Contact support

If CashRadar is installed on your store, use Shopify's Get support action for the app in Shopify Admin or the Shopify App Store. Shopify will route the request to the support contact configured for CashRadar.

First-time setup

1. Install CashRadar and complete Shopify App Pricing if prompted.
2. In Shopify Admin, open Point of Sale settings, find CashRadar - POS Alerts, enable App background, and save.
3. Fully close and reopen Shopify POS once.
4. Reload CashRadar and confirm the background connection is ready.
5. Configure thresholds, manager email and the alerts you want.
6. Enable alerts and save.

CashRadar V1 is designed for Shopify POS Pro locations with authoritative cash tracking available.

If an alert is missing

• Confirm alerts are enabled for the drawer.
• Confirm the manager email address is current.
• Confirm Shopify POS App background remains enabled.
• Note the approximate event time, location, drawer and alert type.

CashRadar uses Shopify's authoritative cash-management data and can fail closed when Shopify data is temporarily unavailable rather than inventing an alert.

What to include in a support request

• Your shop domain.
• POS location and cash-drawer name.
• Approximate date and time of the issue.
• The alert type you expected or received.
• Whether App background is enabled.

Never send passwords, Shopify access tokens, API secrets, database credentials, card details or other payment information.